"Accident Insurance" exists in order to make a payment to next of kin in case of death or to the beneficiary in case of a long term disability.

"Agreed Stopping Places" means those places, except places of departure and the place of destination, set forth in the Ticket of shown in Carrier's timetables as places at which the aircraft is scheduled to stop en route.

"Aircamping" means that if you are only booking a flight with a charter airline, the travel agent is not allowed to only sell you the airline ticket for that rate. To comply with the rate for a charter flight, the travel agent must include the accommodation as well. You will notice that your ticket will include the camping accommodation, which is why it’s called "aircamping", or "camping flights". The term "Flight Only" is commonly used now.

"Airpass" means several tickets that will allow you to take a certain number of domestic flights.

"Airport" means the airport from/at which the direct or connecting flight on which the Passenger holds confirmed space is planned to depart/arrive, or some other airport serving the same metropolitan area, provided that the Passenger accepts the transportation to the other airport.

"All Inclusive" or "all-in" basically means that all meals and drinks are included in the price, even in between snacks. However, certain restrictions may apply, such as imported liquors or the fact that it is only valid until 23:00 o’clock. Always read the small prints!

"Alternate Transportation" means comparable air transportation, or other transportation used by the Passenger at no extra cost, that at the time such arrangements are made is planned to arrive at the airport of the Passenger's next stopover, or if none, at the airport of the Passenger's destination, not later than two (2) hours after the planned arrival of the Passenger's original flight.

"APEX – PEX – Excursions" are cheap air fares that are applied under certain conditions, such as paid up-front and non-refundable, or the fact that the length of stay must include a weekend, etc…. Always ask your travel agent what the conditions are associated with the fare offered. The cheaper the ticket, the more conditions.

"Baggage" means all luggage’s, including suitcases, garment bags, tote bags, packages, camera and electronic bags, computer and equipment cases, briefcases, personal computers, and similar articles, whether carried by the passenger in the cabin or carried in the cargo compartments. Coats and wraps, when carried by the passenger in the passenger cabin, will not be considered as baggage.

"Baggage Check" means those portions of the ticket which provide for the carriage of passenger's checked baggage and which are issued by Carrier as a receipt for the passenger's checked baggage.

"Baggage Insurance" is only available to cover for loss or violent theft of your luggage and, if applicable, to cover for the initial purchase abroad.

"Baggage (Identification) Tag" means a document issued by Carrier solely for identification of check baggage, the baggage (strap) tag portion of which is attached by Carrier to a particular article of checked baggage and the baggage (claim) tag portion of which is given to the passenger.

"Boarding Pass" is a kind of permit to board the aircraft when told and is obtained at check-in. On regular airlines, the boarding pass has also your seat assignment printed. On so called low cost airlines you are not assigned a seat, but you may take any seat that is vacant at the time you board the aircraft.

"Broker" is an intermediary between the airline and the travel agent or tour operator. Using a broker, the travel agent avoids having to deal with thirty or more airline ticket suppliers. Often brokers also offer very cheap tickets. The consumer can not buy airline tickets from a broker.

"Business Class" -> see "Class".

"Camping Flight" means that if you are only booking a flight with a charter airline, the travel agent is not allowed to only sell you the airline ticket for that rate. To comply with the rate for a charter flight, the travel agent must include the accommodation as well. You will notice that your ticket will include the camping accommodation, which is why it’s called "aircamping", or "camping flights". The term "Flight Only" is commonly used now.

"Cancellation Insurance" means an insurance policy that will cover the costs associated with the cancellation of a trip/flight in case of certain urgent reasons.

"Cancellation Fees" are the fees a travel agent, tour operator, hotel, or airline will charge you in case of a cancellation.

"Car Camping" is often the name the travel agent gives to a booking of a charter ticket in combination with a rental car.

"Carriage" means the transportation of passengers and/or baggage by air, gratuitously or for hire, and all services of Carrier incidental thereto.

"Carrier" means the airline on which a flight has been booked.

"Carrier's Regulations" means rules, other than these Conditions of Carriage, published by the Carrier and in effect on the date of booking governing carriage of Passengers and/or Baggage and shall include applicable Tariffs in force and are available at Carrier's offices, check-in and on Carrier's Website.

"Charter flights" are generally part of a complete package, which includes flight and accommodation. Normally passengers would not be allowed on such flights if they did not book a hotel accommodation as well. However, the only exceptions to this are so called "camping flights". Cheap charter flights may be offered. Refunds of paid airfares are normally not or only partly possible when e.g. canceling a charter flight, unless the reason for cancellation was covered through a cancellation insurance. Also, charter flights do not have fixed or scheduled departure times, which means that the date & time can change up to the last minute without prior notice, nor the ability to recover the delay.

"Check-in" is in principle the procedure in which you report yourself to the clerk at the airline’s check-in counter, identify yourself as a passenger, present a prove of having purchased a ticket for the flight and, if necessary, check your luggage for transportation in the cargo haul. As a proof of having checked in, you receive your boarding pass and you can proceed to the gate, where you will be informed when the boarding procedure commences.

"Checked Baggage" means baggage of which Carrier takes sole custody and for which Carrier has issued a Baggage Check and Baggage (claim) Tag(s).

"Class" refers to a possible seating class on board of an airplane. Airlines may separate the rows of seats on the aircraft into different classes, with a different type of comfort and service. The number of classes may differ depending on the type of flight (domestic, international, intercontinental), the distance, the type of aircraft and the airline’s service strategy. First Class is the most comfortable, most luxury and most expensive class. Business Class is the second highest class and is generally used by business travelers. Economy Class is the most common class on board of an aircraft. Low cost airlines only have one class, namely Economy Class. First and Business Class travellers also have the benefit of a special lounge at the airport, where they can relax, have a drink and a snack before they board the airplane.

"Codes" that appear on e.g. internet booking systems are as follows:

• Y followed by a number, e.g. Y24: reserved to holders of a so called Youth ID-card (such as a CJP-card) that are younger than 24 years of age.
• 4/3M: the first number indicates that one has to stay at their destination for at least 4 days and a maximum of 3 months. The "M" in the code means month and "YR" would mean year.
• SU: means that a so called Sunday Rule is applicable. In other words, your stay at your destination must include an overnight stay from Saterday to Sunday.
• DUO: means that the rate id only valid if booked for at least 2 people/passengers.
• MAX60D: indicates that the return flight will be within 60 days after your departing flight.
• 15oct: means in this case that the last return date will be the 15th of October.

"Code Share" means that two or more carriers are selling tickets for the same flight and you don’t know which carrier is actually operating the flight.

"Comparable air transportation" means transportation provided by air carriers holding certificates of public convenience and necessity, or foreign air carriers holding foreign permits, issued by the Department of Transportation and authorizing the transportation of persons.

"Condition of Carriage" means these Conditions of Carriage for Passengers and Baggage.

"Confirmation" means confirming or re-confirming your reservation. It is well possible that you made a reservation for a flight and that the agency or airline would like you to (re-)confirm your reservation within e.g. 24 hours prior to departure, in order for the airline to properly assess the load and number of passengers on that flight.

"Confirmation Number" means the number the Passenger is given by the Carrier to identify each flight reservation made by the Passenger and confirmed by the Carrier.

"Confirmed Reserved Space" means space on a specific date and on a specific flight of Carrier which has been requested by a Passenger and which Carrier or its Authorized Travel Agent has verified, by appropriate notation on the ticket or in any other manner provided by this Contract of Carriage, as being reserved for the accommodation o the Passenger.

"C.R.S." is the abreviation for Central Reservation System, which is used by travel agents or tour operators to book flights, hotels, rental cars, etc.

"Damage" includes death, wounding or bodily injury to a Passenger and loss, partial loss, theft or other damage to Baggage of whatsoever nature arising out of or in connection with carriage or other services incidental thereto performed by the Carrier.

"Days" means full calendar days, including Sundays and legal holidays; provided that, for the purpose of notification, the balance of the day upon which notice is dispatched shall not be counted and when the last day falls on Sunday or a legal holiday such Sunday or legal holiday will not be counted.

"Direct flight" means "same plane" service between the origin and destination points with scheduled stops at one or more intermediate points. With the exception of unexpected ground delays or other unforeseen flight disruptions, passengers on direct flights are not required to disembark the aircraft at any intermediate stop.

"Document or Registration Fees" are administrative fees charged for changing or canceling a flight and are often in addition to the cancellation fees, with a maximum amount as documented in the company’s general conditions.

"Economy Class" -> see "Class".

"First Class" -> see "Class".

"Flight Coupon" means the portion of the passenger ticket which is good for carriage.

"Flight Number" consists of a combination of letters and numbers, and is printed on your ticket. The letters represent the airline and the numbers the actual flight number.

"Flight Only" means that if you are only booking a flight with a charter airline, the travel agent is not allowed to only sell you the airline ticket for that rate. To comply with the rate for a charter flight, the travel agent must include the accommodation as well. You will notice that your ticket will include the camping accommodation, which is why it’s called "Flight Only". The term "aircamping" or "camping flights" may be used as well.

"Fly and Drive" are airline tickets which are sold including the use of a rental car as one packaged deal. The car is picked up from and returned to either the airport of arrival or departure.

"Full Fare" is an expensive (the most expensive) fare you pay for an airline tick, but there are no restrictions to the ticket, it is fully refundable and the ticket can be changed without at any time without additional costs. This rate is generally used by business travellers that require the flexibility of being able to change or even cancel their flight at any time.

"Gate" is the entry point where passengers need to be to board an airplane, or where arriving passengers will enter the airport terminal. At every airport, gates are identified by a combination of letters and numbers, whereby the letter refers to the building or terminal, and the numbers refer to the entry/exit point in that building or terminal. Generally the airplane will be parked at the gate, but there may be circumstances whereby the passengers will be taken to the airplane by bus. Passengers are advised to be at the gate 20 minutes prior to departure!

"G.D.S." is the abbreviation for General Distribution System. They maintain the databases on hotel accommodations, car rentals, flight availabilities and much more. These systems are used by the search engines on travel web sites.

"Handicapped Individual" means a person who:

• has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities;
• has a record of such an impairment, or
• is regarded as having such an impairment, as further defined in the Department of Transportation regulations.

"I.A.T.A.", the International Air Transport Association, is an international association for airlines, which, among others, regulate the rates on air travel, mainly on regular flights.

"Infant Fare" means the fare charged for an infant between the age of 1 day to under two years of age occupying a seat with an country's Federal Aviation Association approved car seat.

"Involuntary Refund" means a refund made to a passenger who is prevented from using the carriage provided for by his ticket because of cancellation of his flight, inability of Carrier to provide previously confirmed space, postponement or delay of flight or refusal of carriage.

"Last Minute" bookings are flight booked at the very last minute, certainly not earlier than fourteen days before the date of departure. The advantage of last minute bookings are often the cheap fares you can get, if there are enough seats unsold. The risk of waiting until the last minute is, of course, the fact that no seats may be available anymore.

"Long Haul" flights are flights of more than four (4) hours and are generally intercontinental flights.

"No Show" is the term used for passengers that do not show up at the date and time of their departure. You will find this term normally in the contract terms and conditions of the airline or of the ticket you bought.

"Nonstop flight" means a flight scheduled to operate between the origin and destination points without intermediate stops.

"One Way" means travel from one point to another.

"Open Jaw" is a type of ticket arrangement which is used in case the airport of arrival is not the same as the airport of departure on the return flight or the next phase of your journey. One could arrive from New York at Phoenix (Arizona) and then drive to Los Angeles (California) with a rental car in order to take a return flight to New York.

"Open Return" is used for return tickets whereby the return date has been left open.

"Package" is a term used for a combination of different services bundled together. This can be a flight and a hotel arrangement, a hotel arrangement with a guided tour and a rental car, etc. The most common packages are flights with hotel arrangements, such as the ones we book when we go on a vacation for two weeks to sunny destinations.

"Pack and Go" is a last-minute formula. You book a package for a fixed fare, you only know your flight destination and the type or class of your hotel accommodation. At arrival to your destination, a host/hostess will take you to the hotel.

"Passenger" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.

"Passenger Coupon" means that portion of the passenger ticket constituting the passenger's written evidence of the Contract of Carriage.

"Passenger Ticket" means that document issued by Carrier or authorized travel agent which provides for the carriage of the passenger occupying a single seat.

"PAX" is an abbreviation (code) for persons, e.g. 3 pax means 3 persons.

"Prepaid Ticket Advice (PTA)" means the notification between offices of Carrier that a person in one location has purchased and requested issuance of prepaid transportation as described in the authority to another person in another location.

"Promotion" or special offers may include discounts, additional nights, special meals, excursions, etc. Generally you are better off with promotions than with last minute bookings.

"Qualified Handicapped Individual" means an individual with a disability who:

• with respect to accompanying or meeting a traveler, use of ground transportation, using terminal facilities or obtaining information about schedules, fares or policies, takes those actions necessary to avail himself or herself of facilities or services offered by Carrier to the general public, with reasonable accommodations, as needed, provided by Carrier;
• with respect to obtaining a ticket for air transportation on Carrier, offers or makes a good faith attempt to offer to purchase or otherwise to validly obtain a ticket; or
• with respect to obtaining air transportation on other services or accommodations required by the Department of Transportation regulations:
• purchases or possesses a valid ticket for air transportation on Carrier and presents himself or herself at the airport for the purpose of traveling on the flight for which the ticket has been purchased or obtained;
• meets reasonable, nondiscriminatory Contract of Carriage requirements applicable to all passengers; and
• whose carriage will not violate the requirements of the Federal Aviation Regulations or, in the reasonable expectation of Carrier personnel, jeopardize the safe completion of the flight or the health or safety of other persons.

"Regular flights" stand midway between a scheduled flight and a charter flight. Regular flights are operated with a fixed schedule, but the fares are certainly not the same as for scheduled flights. Low cost carriers, such as Southwest, easyJet, Ryanair, Virgin Express, AirTran and Freedom Air, are good examples of airlines offering regular flights. Each of the airline’s website will provide information on their flight schedules, however, only this www.flylowcost.com provides timetable information on all the low cost carriers.

"Round Trip" means travel from one point to another and return to the first point on Carrier's Scheduled Air Service assigned for travel between the two points.

"Scheduled Air Service" means any flight scheduled in the current edition of the Official Airlines Guide, Carrier's published schedule or the computer reservation system used by Carrier.

"Scheduled flights" operate in accordance with a fixed schedule (timetable) and are bound to airfares imposed by the IATA. However, the airlines may promote special offers, which generally can be obtained through either a travel agent or the airline direct.

"Schengen Countries" are countries within the European Community, which have signed a treaty on "open borders" policies. When traveling between Schengen Countries, you do not need to pass emigrations anymore and you don’t need to show your ID or passport, just your boarding pass at the airport of departure.

"Seating" is the term used for the arrangement of the seats in the airplane. At check-in you get a seat assigned (except with low cost carriers). Pre-Seating means that you can request for a seating assignment or indicate a seat preference days, or even weeks, in advance. However, the latter is usually only possible on regular flights and mostly when you travel first or business class.

"Station" means any airport in which Carrier provides Scheduled Air Service.

"Stopover" means a break in Passenger's journey at an Agreed Stopping Place, which break has been agreed to in advance by the Carrier.

"Sunday Rule" is a term to indicate that your (cheap) fare requires an overnight stay at your destination from Saturday to Sunday (see also APEX).

"Supplementary Benefits Insurance" exists to cover illness, accidents, death and other urgent matters abroad.

"Tariff" means the fares, charges and conditions applicable thereto. Any reference to Tariff shall be deemed to be a reference to the Contract of Carriage - Passenger.

"Ticket" means "Passenger Ticket and Baggage Check" including all flight, passenger and other coupons therein issued by Carrier, which provides for the carriage of the Passenger and his baggage.

"Ticketless travel authorization" means the electronically recorded information in Carrier's computer reservation system that provides for the carriage of the passenger and his or her baggage.

"Unchecked Baggage" which is equivalent to hand luggage is baggage other than checked baggage.

"Upgrading" means that you are being moved up one class. This can be on your own request, but you will have to pay for the price difference. It is possible, however, that e.g. the economy class seats are overbooked and that you’re being offered an alternative seat in business class, or that the hotel is overbooked, in which case you should be offered an alternative hotel of the same class or up.

"Visa" is a document or a stamp in your passport that permits you to enter a certain country for a given period. Not all countries require a visa. It depends on the country you’re visiting and the country of your residence. Check with e.g. the embassy in your neighbourhood (or on the web) of the country you’re going to visit whether a visa is required and what the conditions are for obtaining a visa.

"Voucher" is a document with which you can demand certain services, while the person/company that wrote and signed the voucher committed him/her-self to reimburse the costs to the supplier of the services.

"We", "our", "ourselves" and "us" means "Carrier" (see above).

"Website" means the internet site provided by the Carrier for the purpose of Passengers making online reservations.

"You", "your" and "yourself" means "Passenger" (see above).