| Refunds |
Generally carriers are non-refund airlines. However, requests for refunds may be considered in exceptional circumstances such as bereavements and on medical grounds. Requests for same-day refunds, within 24 hours of the original booking, are also accepted. A fee per passenger per leg may be charged (see Carrier for details).
Otherwise, the Carrier reserves the right to refund in currency of ticket issuance or local currency. Requests for refunds on refundable tickets will not be honored after two (2) years from the date of original issue.
Involuntary
When passage is involuntary cancelled or terminated before the passenger has reached final destination shown on his/her ticket because of flight cancellation, missed connections, flight delay, omission of a scheduled stop, or refusal or removal under conditions prescribed, Carrier will, upon surrender of the ticket, or unused portion thereof, make a refund upon one of the following bases:
When no portion of the trip has been made, refund will be made in an amount equal to the fare paid;
When a portion of the trip has been made, refund will be made in an amount equal to the applicable one-way fare (less the applicable discount, if any) via the routing specified on the ticket from the point of cancellation or termination either to the point at which air transportation is to be resumed or to the destination specified on the ticket.
Voluntary
When passage is voluntarily cancelled or discontinued by a passenger of his/her own volition before reaching the final destination shown on his/her ticket or when passage is cancelled before scheduled departure time or discontinued for any other reason not defined, the following rules apply:
When no portion of the trip has been made, the customer may exchange his/her wholly unused ticket for a non-refundable MCO for future travel on the airline to other destinations for a surcharge, or reissue for a new ticket for the same routing valid for one year from the date of original issue for a fee (see Carrier for details on amounts).
When a portion of the trip has been made, any unused portion of a ticket has no value.
Paying for and refunding airline tickets
- If you plan to pay in person and with your own bank check, take at least two forms of identification with you like a driver's license, passport, major credit card, or employee I.D. card. Particularly when you purchase tickets far from your home town, airlines, travel agencies and other ticket outlets will want to confirm your identity.
- If you paid for your ticket with cash and you have a refundable fare, you can often get an immediate refund from the issuing airline or travel agency. If you paid by personal check, the refund will generally have to be mailed to you. NOTE: In some cases tickets purchased overseas in foreign currency can only be refunded in that same currency and country, due to foreign government monetary restrictions. Keep this in mind if you are considering buying a ticket in a foreign country.
- When you pay by credit card, your charge account is billed-whether you use your tickets or not. You won't receive credit unless the original unused tickets are returned to the airline. You usually can't get a cash refund for a credit card purchase.
- If you buy your tickets with a credit card and then change your flights, the ticket agent may want to credit the amount of the old tickets and issue another set with a second charge to your account. You may want to insist that the value of your old tickets be applied to the new ones, with the difference in price charged or credited to your account. While this creates a little extra work for the airlines, it prevents double-billing to your charge account.
Payment by credit card provides certain protections under federal credit laws. When a refund is due, the airline must forward a credit to your card company within seven business days after receiving a complete refund application. If you paid by credit card for a refundable fare and you have trouble getting a refund that you are due, report this in writing to your credit card company. If you write to them within 60 days from the time that they mailed your first monthly statement showing the charge for the airline ticket, the card company should credit your account even if the airline doesn't. This procedure is particularly useful if your airline ceases operations before your flight.
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