How to file Complaints The service provided by the airline does not meet your expectations. Your flight was delayed or even cancelled. And, sure, you would like to have a refund. Or, your luggage did not arrive with you or was even damaged. Can you submit a claim? What limits are there on liability? Even worth, you feel to be intimidated or even discriminated by the flight attendant or the airport clerk. How do you go about to file a complaint? Refunds In many cases the Carrier is a non-refund airline. However, requests for refunds may be considered in exceptional circumstances such as bereavements and on medical grounds. Claims No claim for loss, damage, or delay in delivery of baggage, or for personal injury or death passenger will be entertained by Carrier unless written notice of the claim is presented to an office of Carrier. Limits on liability The airline will probably invoke a ceiling per passenger on the amount of money they'll pay you. When your luggage and its contents are worth more than that, you may consider purchasing "excess valuation", or even a travel insurance. Non Discrimination on the basis of Race, Color, National Origin, Sex or Creed The information provided here is intended to address questions and concerns about the travel of persons and potential discrimination on the basis of race, color, national origin, sex or creed as it relates to airports and airlines. Complaining Most airlines do listen to passenger’s comments on airline service and they also try to resolve individual complaints. While you do have some rights as a passenger, your demands for compensation will probably be subject to negotiation and the kind of action you get depends in large part on the way you go about complaining. Start with the airline, before you call or write to your local Department of Transportation (DOT) or some other agency for help with an air travel problem. Contract Terms It is important to realize that each airline has specific rules that make up your contract of carriage. These rules may differ among carriers. They include provisions such as check-in deadlines, refund procedures, responsibility for delayed flights, and many other things.

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