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Collection of Baggage at Arrival

When leaving the aircraft, check to make sure you have all your carryon items with you. The airline cannot be responsible for carryon items left onboard the aircraft.

You shall collect your Baggage as soon as it is available for collection at places of destination or stopover. If you do not collect it within a reasonable time, the carrier may charge a storage fee. If Checked Baggage is not claimed within three (3) months of the time it was made available to you, the airline may dispose of it without any liability to you.

When claiming your checked baggage, check the claim check number and name tag to make sure it is yours. Many pieces of luggage look alike, and you don't want to walk off with someone else's. Only the bearer of the Baggage (Identification) Tag, delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage.

If a person claiming the Baggage is unable to produce a Baggage (Identification) Tag for identification of the Baggage, the carrier will deliver the Baggage to such person only on condition that he establishes to carrier’s satisfaction his or her right thereto, and if required by the carrier, such person shall furnish adequate security to indemnify the carrier for any loss, damage or expense which may be incurred by the carrier as a result of such delivery.

Acceptance of Baggage by the bearer of the Baggage (Identification) Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

However, if your bag arrives open, unlocked or visibly damaged, check immediately to see if any of the contents are missing or damaged. Report any problems to your airline before leaving the airport. If your bags are damaged and you are carrying a camera, take photographs of the bags AT THE AIRPORT just in case you need proof later. Should the locks have been torn or cut off, remember to keep the broken locks as evidence.

When (part of) your baggage did not arrive with your flight, insist that the airline fill out a form and give you a copy, even if they say the bag will be in on the next flight. Get the agent's name and an appropriate telephone number for following up (not Reservations).

It's not unusual for the airline to take your claim checks when you report the problem; simply make sure this is noted on all copies of the report. Get the airline's baggage policies in writing, such as free delivery, reimbursement of necessary items while your bags are lost, acceptable length of delay, etc.

Before leaving the airport, ask the airline if they will deliver the bag without charge when it is found. Also ask about an advance or reimbursement for any items you must buy while your bag is missing.

Because your suitcases look fine, while unpacking later you could find damage or missing items. Never throw away the baggage tags until after you are home from your trip and everything is fine.

Open your suitcase immediately when you get to where you are staying. Report any damage to contents or pilferage immediately by telephone. Make a note of the date and time of the call, and the name and telephone number of the person you spoke with. Follow up immediately with a certified letter.

If you receive unsatisfactory actions from the carrier, follow up with a certified letter. If you are a frequent traveler on the airline, mention that fact.

Remember you as a passenger can sue a carrier in small claims court.

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